O2 Premium, Non-Geographic Number Muddle

In general I am happy enough with the price I pay for my mobile phone service through O2.

That said I think their website is too slow and the information could be easier to access.

They have a new Artificial Intelligence widget called “Ask Lucy”

I typed in “Cost of non geographic numbers”

Lucy responded
“I know you’re talking about costs but I’m not sure of your exact enquiry. Please rephrase your question or take a look at the FAQs to the left”

I typed in “Cost of premium rate numbers”

Lucy responded
“I know you’re talking about costs but I’m not sure of your exact enquiry. Please rephrase your question or take a look at the FAQs to the left”

I tried again and noticed when I clicked on “Ask”

Lucy started off with…

“Hi, it’s nice to see you again. How can I help you today?”

I thought she was a bit forward but it had been a slow day…

I typed

“What time do you get off?”

Lucy replied

“My watch says it’s 12:35 pm, but I don’t know if you are in the same time zone.”

I typed
“Do you fancy a drink later?”

Lucy replied

“I appreciate the offer, but I try to separate drinking from the workplace. That said, if you’re buying a quick round, I’ll have a glass of a decent shiraz please.”

So in summary she doesn’t seem to be very helpful but has the beginning of a sense of humour!

Obviously I wasn’t going to get a sensible answer to this question from a machine and the FAQ didn’t contain anything remotely useful so I rang O2 for help.

I helpful sounding guy answered

“Do you have a list of charges for non-geographic numbers?”, I asked.

He said, “What are those”

I said “You know Premium rate numbers…”

“Still not sure what you are asking me…”

“Lucy…..!!”

The eventual solution was that he offered to “Compose” an email with the cost of the number in(I suppose he want to get on the X-Factor and keep copyright??)

Carephone Warehouse/Onetel actually had a spreadsheet you can download because there are more than 80 different premium numbers.

Trying to be helpful I suggested that they should perhaps have a simple online tool where you could enter the first 5 digits and it could tell you the cost of calls to this number.

“That’s a good idea he said!”

Yes it is but you can bet it will take awhile for the telephone companies to have one on their websites because then it will be easier to spot the premium rate numbers and they won’t make so much money!

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